Refund Policy

1. General Refund Policy

No Refunds for Completed Work: Due to the custom nature of our video editing services, we do not offer refunds for completed work that has been delivered to you.

This policy applies to all completed clips, edits, and deliverables that have been processed and delivered through our platform.

2. Subscription Refunds

2.1 Monthly Subscriptions

• No refunds for partial months of service
• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing cycle
• You retain access to the service until the end of your paid period

2.2 Annual Subscriptions

• Annual subscriptions are non-refundable once activated
• You may cancel to prevent future renewals
• No prorated refunds for unused months

3. Exceptions and Special Circumstances

3.1 Service Failures

We may offer refunds or credits in the following exceptional circumstances:

• Technical failures on our part that prevent service delivery
• Significant delays beyond our stated SLA without prior notice
• Complete inability to deliver services as promised

3.2 Billing Errors

If you believe you've been charged incorrectly, please contact our billing team within 30 days. We will investigate and provide appropriate refunds for genuine billing errors.

4. Revision Policy

Instead of refunds, we offer revision opportunities based on your plan:

• Lite Plan: 1 revision per clip
• Standard Plan: 2 revisions per clip
• Pro Plan: 2 revisions per clip
• Max Plan: Unlimited revisions (fair use)

If you're not satisfied with your delivered content, please use your revision credits before requesting any refund consideration.

5. How to Request a Refund

If you believe you qualify for a refund under our exceptions, please:

1. Contact our support team at support@Cliposter.com
2. Provide your account details and order information
3. Explain the specific reason for your refund request
4. Include any relevant documentation or evidence

All refund requests will be reviewed on a case-by-case basis within 5-7 business days.

6. Processing Time

If your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once processed
• Processing times may vary by payment provider

7. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider instead of contacting us directly, we reserve the right to suspend your account and may not provide future services. We encourage you to contact us first to resolve any issues.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and will apply to all future purchases. Existing customers will be notified of significant changes via email.